Guarantee and returns

How long is my Sculp-By tool guaranteed for?
All Hair Tools Sculp-By are produced to the highest quality standards and will provide you with reliable service when you use according to the instructions. They are thoroughly tested before leaving the factory. However in the unlikely event of defects caused by faulty material or workmanship, as a manufacturer we offer a 6-months guarantee from date of purchase. Within this period we will repair or replace the product for you at our discretion. If your tool has become faulty due to incorrect use , please see product care for correct usage details.

How do I claim on my guarantee?
To claim on the guarantee you need to retain your original proof of purchase and guarantee certificate. The next step is to send the faulty product, proof of purchase and guarantee certificate. Please contact our Customer service department for more information .

Are there any exclusions to the guarantee?
Yes, there are some exclusions to the guarantee:

  • The guarantee will not cover any fault caused through incorrect usage. We are also unable to cover any fault caused by accidental damage.
  • The guarantee is also void if any repair has been attempted by a third party.

In both instances we may be able to assist with a repair, but this may be subject to a small charge.

The guarantee will not cover any fault caused through

  • o Connect to a different voltage than indicated on the product label.
  • o Deteriorate, remove or hide manufacturer’s identification tag by the customer. It will not accept any damaged material without packaging or obvious signs of improper usage.

For more information, contact our Customer service department.

Will I have to pay foy my Sculp By tool to be returned?
Within the warranty period, we will cover any return charges to Spain addresses (Peninsula, Balearic and Canary Islands, Ceuta and Melilla), Regrettably, we are unable to cover any postage costs outside Spanish territory.

If the above questions do not help, please see Purchase conditions, where you can find all information about guarantee and returns. You can get in touch with us using this form or directly to our Customer service.

Online official shop Sculp by Proffessional, professional hair products Carobels Cosmetics - Empresa proveedora de productos de profesionales peluquería y cosmética